Last Updated: July 28, 2025
Welcome to Unum’s Privacy Policy. This document explains who we are, how we collect and use your personal information, and the safeguards we apply to protect it. Unum is committed to transparency and to protecting your privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable data protection laws and regulations in South Africa.
Who We Are
We are Unum, a digital platform that helps you discover, compare, and evaluate financial products and services suited to your needs. While we do not directly offer financial products, we empower users to make informed financial decisions. Privacy and the protection of personal information are central to our operations.
What Kind of Data We Collect
Personal Information: Data that identifies you directly or indirectly, such as your name, email address, phone number, IP address, and other contact details.
Non-Personal Information: Aggregated or anonymised data such as browsing patterns, content engagement, device type, and general geographic location.
How We Collect Your Information
- Information You Provide: Through forms, account registration, feedback, or communication with us;
- Automated Technologies: Through cookies, pixels, analytics tools, and similar tracking mechanisms;
- Third-Party Sources: From business partners, affiliates, or publicly available sources, where permitted by law and with your consent where required.
Why We Collect and Use Your Data
We process personal information to:
- Verify your identity and help prevent fraud;
- Recommend financial products or services relevant to your profile;
- Send you service notifications or promotional content (with your consent, where applicable);
- Improve the performance, functionality, and security of our platform;
- Serve personalised advertising through tools such as Google Ads.
Note: Certain platform features may require you to register and provide personal information in order to work properly.
How We Share Your Data
We do not sell your personal information. However, we may share it under the following circumstances:
- With Affiliates: Within the Unum group to provide and improve our services;
- With Partners: In order to respond to your service requests or show you relevant third-party offers;
- With Government Authorities: Where required by South African law, including for regulatory or enforcement purposes;
- With Advertisers: For targeted advertising, subject to the privacy practices of those third-party platforms (e.g., Google Ads).
All recipients of your personal information must process it in line with this Privacy Policy and South African privacy law.
Your Rights Under South African Law
In accordance with POPIA, you may have the right to:
- Be informed about how your personal information is collected and processed;
- Access and request a copy of your personal information;
- Request correction, deletion, or updating of your information;
- Object to or restrict certain types of processing;
- Withdraw your consent, where processing is based on consent;
- Lodge a complaint with the Information Regulator of South Africa (https://www.justice.gov.za/inforeg/).
Cookies and Advertising Technologies
We use cookies and similar technologies to enhance your experience and analyse usage. Third-party services may also use cookies to display personalised advertising. You can manage your cookie preferences in your browser settings or opt out of interest-based ads via tools such as Google Ads Settings.
How We Protect Your Data
Unum implements technical, organisational, and legal safeguards to protect your personal information, including:
- Secure cloud hosting environments and encrypted communications;
- Access controls and internal security protocols;
- Regular security testing and audits;
- A breach response plan, including notification procedures as required under POPIA.
Although no system can be guaranteed to be completely secure, we take all reasonable steps to safeguard your information.
Important Notes
By using Unum, you confirm that:
- You are at least 18 years old and legally eligible to use our services;
- You have read, understood, and agreed to this Privacy Policy and our Terms of Use;
- Unum will never request payments or sensitive personal information via email;
- You may receive occasional surveys or service-related communications to help us improve.
Contact Us
If you have any questions, concerns, or data-related requests, please contact our Data Protection Officer (DPO) at: dpo@unum.com
Changes to This Policy
We may revise this Privacy Policy from time to time. Please review this page regularly. Your continued use of our services after any changes will signify your acceptance of the updated policy.
Date of Last Update: July 28, 2025